Disabled Facilities and Special Assistance at Birmingham Airport

Travellers with disabilities or reduced mobility requiring special help and assistance should contact the airline they are flying with 48 hours before departure to arrange aid.

Disabled facilities include:

  • Dedicated Special Assistance team
  • Induction loops at customer service and check-in desks
  • Wheelchair accessible doors
  • Fully equipped disabled toilet facilities
  • Wheelchair accessible phones
  • Special Assistance seating areas
  • Help Points

Special assistance

Passengers requiring a wheelchair or special assistance for any part of their journey from arrival at Birmingham airport through to the aircraft or on your return journey should contact the OCS team on 0121 767 7878 or via email at bhx.prm@ocs.co.u

Help Points

Help Points are available to travellers with who require special assistance upon arrival at the airport. The OCS Helpdesk is situated in the check-in area in Terminal 1. Help Points are also available in the departure lounges.

For the Deaf

There are members of staff located at Birmingham airport who can use sign language and they can be contacted from the Special Assistance Reception Desk.

Car Parking for Disabled Passengers

Car parking spaces are provided in the Drop & Go area which is in close proximity to the terminal building. 60 minutes of free parking is provided for Blue Badge holders. If assistance is required you are advised to use the Help Points that are located close to the disabled parking areas.

Assistance Dogs

Registered assistance dogs are permitted at Birmingham International Airport. You are advised to contact the airport before travel.

Click here to read the full PRM Special Assistance Guide covering all major UK airports.