Disabled Facilities and Special Assistance at Cardiff Airport

Travellers with disabilities or reduced mobility requiring special help and assistance should contact the airline they are flying with 48 hours before departure to arrange aid.

Disabled facilities include:

  • Dedicated special assistance team
  • Induction loop at the information desk
  • Wheelchair accessible doors
  • Fully equipped disabled toilet facilities
  • Free wheelchairs for use at the airport
  • Disabled parking bays
  • Ambulift
  • Reserved seating area with low level flight information screen and courtesy phone

Special Assistance

Travellers with reduced mobility who require special assistance are advised to call 01446 729329 or by e-mailing PRMDesk@cwl.aero to discuss your needs. Designated special assistance call points are situated in the car parks and a dedicated special assistance desk is situated in the check-in hall of Cardiff Airport. Staff will assist passengers from the car park through to the terminal and from check-in until you board your aircraft. This service can also be provided for passengers arriving into Cardiff Airport.

Car Parking for travellers with disabilities at Cardiff Airport

Designated Blue Badge parking bays are available within both the short and long stay car parks at Cardiff Airport. Passengers with reduced mobility are advised to use the help buttons located on each entry and exit barrier to request assistance. A dedicated wheel-chair accessible ramp is provided from the Short Stay Car Park directly to the main terminal at Cardiff Airport.

Click here to read the full PRM Special Assistance Guide covering all major UK airports.