Disabled Facilities and Special Assistance at East Midlands Airport

Travellers with disabilities or reduced mobility requiring special help and assistance should contact the airline they are flying with 48 hours before departure to arrange aid.

Disabled facilities include:

  • Dedicated Special Assistance team
  • Induction loops at customer service, check-in desks and telephones
  • Wheelchair accessible doors
  • Fully equipped disabled toilet facilities
  • Free wheelchairs for use at the airport
  • Reserved Special Assistance seating areas

Special Assistance

Travellers requiring special assistance are advised to contact OCS, who will assist you from the car park, help you with your luggage and from the check-in desks to the aircraft. The "Reception point for assistance" is situated in the main check in hall at East Midlands Airport.

To make an enquiry you can call the OCS helpdesk on 01332 818426.


Disabled parking spaces are available in the short stay car park, located between 100-150 metres from the passenger terminal. Wheelchair accessible courtesy buses are available to transport you from the long stay car parks to the terminal building if required. Help Points are located in the car parks for you to request assistance.

Assistance Dogs

Registered assistance dogs are permitted at East Midlands Airport.

Click here to read the full PRM Special Assistance Guide covering all major UK airports.