Disabled Facilities and Special Assistance at London Heathrow Airport

Travellers with disabilities or reduced mobility requiring special help and assistance should contact the airline they are flying with 48 hours before departure to arrange aid.

BAA Heathrow provides special assistance to persons with special needs and reduced mobility. Disabled facilities at London Heathrow Airport include:

  • Free porter service and special assistance
  • Wheelchair accessible telephones
  • A reserved seating area at check-in
  • Seating areas throughout the airport allocated for travellers with special needs
  • Disabled toilet facilities
  • Help Points

Help Points

Help points at Heathrow Airport are colour coded green and feature two telephones and a location map, one for calling a Skycap porter and the other for travellers requiring special assistance. These help point's area located in the car parks, terminal forecourts within the terminals themselves at baggage reclaim.

You can Pre-book special assistance with Skycaps at Heathrow Airport by calling +44 (0) 202 8745 6011 or +44 (0) 202 8745 5727.

Car Parking for people with disabilities at London Heathrow Airport

On arrival at the car park, customers are advised to use the help phones located at the help points. Lift the green telephone and call from here and assistance will be provided free of charge to those with special needs. Assistance can be arranged for wheelchair push or help with baggage by porters.

Blue/orange badge parking is available in all short-stay car parks situated close to airport terminal access routes.

Reserved seating for passengers with disabilities

Special needs symbols identify the reserved seating areas designated for travellers with disabilities. These areas feature space for wheelchair users, arms on each side of seats, an induction loop and low level flight information screens.

Special Assistance Areas

Each terminal at London Heathrow Airport has allocated special assistance areas located before and after security.

Before security:

  • Terminal 1: At Check-in Zones D and K in the departures area.
  • Terminal 3: On the first floor, above Zones A and B, opposite Internet Café.
  • Terminal 4: At Check-in Zone B next to the Excess Baggage area in departures.
  • Terminal 5: At Check-in Zone G in departures.

After security:

  • Terminal 1: Located behind WHSmith - near Flight Connections Centre.
  • Terminal 3: Additional seating area, situated at the rear of World Duty Free.
  • Terminal 4: Serenity Lounge, situated next to Costa Coffee.
  • Terminal 5: At the British Airways Dover Room.

Facilities at London Heathrow Airport for blind and partially sighted travellers and for the hard of hearing:

  • Directional signs at LHR are black on yellow, which provides optimum contrast to aid all travellers
  • Induction loops can be found in a range of locations throughout LHR airport
  • Text payphones are located in each terminal
  • Payphones are adapted for hearing aids and are located in all parts of the airport
  • Guide and hearing dogs are permitted at London Heathrow Airport within the terminal buildings.

Disabled toilet facilities at London Heathrow Airport

A number of toilet blocks include facilities suitable for disabled users within the male and female toilets. There are also unisex wheelchair accessible toilet facilities located throughout the airport.

Disabled information resource numbers for travellers at London Heathrow Airport:

Main Switchboard - 0870 000 0123
From outside the UK - +44 (0) 870 000 0123
Minicom - +44 (0) 20 8745 7950

Click here to read the full PRM Special Assistance Guide covering all major UK airports.