Disabled Facilities and Special Assistance at Manchester Airport

Travellers with disabilities or reduced mobility requiring special help and assistance should contact the airline they are flying with 48 hours before departure to arrange aid.

Disabled facilities include:

  • Dedicated Special Assistance team
  • Induction loops at customer service and check-in desks
  • Wheelchair accessible doors
  • Fully equipped disabled toilet facilities
  • Wheelchair accessible phones
  • Special Assistance seating areas
  • Accessible lift access to all levels

Disabled travellers who require assistance into the Terminal at Manchester Airport are advised to contact the special assistance team OCS via the blue courtesy phones provided. These are located in a number of areas including at the entrance doors to the Terminal Building, Car Park and the Bus and Rail Station.

A member of the special assistance team will collect you and will assist you to the check-in desk. Passengers can either remain in their own wheelchair or may choose to use one provided by Manchester Airport.

Manchester Airport has reserved special assistance seating areas with lower level flight information monitors.

A range of specialist equipment is available at Manchester Airport to help you board your flight and a team member will discuss your individual requirements and arrange the most suitable kind of help.

OCS staff will aid travellers with special assistance needs from the aircraft to the Baggage Hall. Once your baggage has been collected staff will then aid you to your final point of onward travel such as the Car park or Bus and Rail Station.

Useful contacts

Call Manchester Airport Customer Service on 0871 271 0711.

Click here to read the full PRM Special Assistance Guide covering all major UK airports.